3F, the Fabriq Feedback Framework
A framework for handling incoming customer feedback. Every item attaches to the problem behind it, whatever solution the customer asked for, which makes the reasoning behind product decisions visible to colleagues and to customers. Presented company-wide, then to customers, and adopted as the company standard.
Open the deck ↗- Adopted as the company standard, presented company-wide and then to customers
- Internal satisfaction with how product work is prioritised+70%